Shopping info.
How to shop online?
How to shop and place order at our online shop ?
A few simple steps to shop at our online store :
- Click Login on top right to login or register as our shop member.
- Search / Browse your favorite products
- Click “Add to cart” to add the item to your cart.
- Click “Cart” icon on the top right corner when you finish shopping.
- Enter your delivery details and select payment method
- Confirm the order and the transaction is completed.
You will receive a confirmation email after an order was placed.
You can also log into the member's account to check the order details and history.
For other questions, please call our hotline (852) 2362-7175 or email to merrygo@ceces.com.hk
Payment Method:
You can pay by ATM, FPS, Payme, Alipay HK or Paypal/Credit card. If you choose to transfer money by ATM or FPS, Please login to upload your bank-slip or email it to merrygo@ceces.com.hk (remember to leave your name and the order no.). We will send out the goods when payment is done.
Overseas: You will need to pay by PayPal/Credit card. We will email you a Paypal invoice after we confirm the order details with you. Delivery fee is paid by the customers.
Delivery Service Guideline
Within HKSAR
- Free delivery for purchase of $350 or above (after discounted and within 3kg) including office and residential areas.
- Delivery fee will apply to orders less than $350. We follow S.F. Express’ weight scheme to charge the delivery fee.
- Customer can choose S.F. Express outlets/EF Lockers self-pickup service or courier service to office / residential area. Please check the delivery fee in your shopping cart.
- Courier service does not apply to remote areas. Extra delivery fee will apply to remote districts like Airport, Lamma Island, Lantau Island
- We usually send out orders from Mondays to Saturdays, according to the order quantities.
- If you use self-pickup service, please pay attention to the sms information. If you use courier service, please pay attention to the phone call from the courier.
- Bookings for deliveries cut off at 2 pm, Monday - Friday working days, depending on the order quantities.
- Order will be sent out after full payment is settled (including payment slip is uploaded and double check by our side). The order shall be delivered within 7 working days.
- If bookings are full, the delivery will be shifted to the next working day whether or not it is placed before the cut-off time.
- Pre-order: It usually takes 7 to 10 days for shipping. We would confirm the arrival time upon receipt of pre-order. Phone inquiry is welcome.
- All payments must be settled before the time of delivery.
- For large size goods: we will contact you to agree on a delivery time. Should the customer miss the delivery without notice (which should be made at least one day prior to the delivery day), the customer will be deemed to have used the delivery service. The customer can come to the shop in person to collect the order or pay extra delivery fee to arrange for the second delivery;
- If typhoon signal No.8 (or above) or black rainstorm signal is in force,delivery will be postponed to a later date without further notice. In case delivery is delayed, postponed or cancelled due to traffic, weather, different district or other factors,we shall not be liable for any loss or damage, no matter whether the factor which causes the delay,postponement or cancellation is within the control of Merry Go Shop or not.
Other terms & conditions
- For any ordered goods remain undelivered or not picking up for 30 days from the date of order confirmation, we shall have the right to dispose such goods at our own discretion without further notice. In such event, we shall not be liable to make any refund or compensation to you and reserve the right to claim any storage fee.
- We shall under no circumstances be liable for any loss (whether direct or indirect) of revenue, loss of profits or any indirect or consequential loss whatsoever suffered, sustained or incurred by you or by other person arising (directly or indirectly) out of the sale and purchase transaction with you.
